COVID-19
(2019 Novel Coronavirus)

With so much information out there around COVID-19 we've compiled the information and resources we trust for you.

This Illustration, ©2020 Centers for Disease Control and Prevention

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How to stay healthy

The best way to stay healthy is to avoid being exposed to the COVID-19 virus.

According to the Centers for Disease Control (CDC), COVID-19 can spread between people who are in close contact with one another (within about 6 feet) and/or through respiratory droplets produced when an infected person coughs or sneezes. In order to protect yourself and your loved ones, the CDC recommends the following:

Wash your hands well with soap and water and avoid touching your face.

Avoid close contact with people who are sick and practice social distancing.

Cover your mouth with a face covering. Guidance on face coverings can be found here.

Stay home and self-isolate as much as you can.

Clean and disinfect frequently touched surfaces daily.

How we can help

If you think you might have symptoms of COVID-19

The Centers for Disease Control (CDC) recommends using virtual care services – such as Amazon Care – to help reduce the potential risk of spread of COVID-19 by allowing you to stay at home. If you are experiencing symptoms of COVID-19 you can start a chat or video visit with Amazon Care through the app on your mobile phone.

If you believe you are at high risk for infection

It is especially important to seek care if you are at higher risk of serious infection and are experiencing symptoms related to COVID-19. According to the CDC, your risk for a serious infection may be increased if you are age 65 years or over, live in a nursing home or long-term health facility, or have an underlying medical condition including diabetes, heart, or lung disease.

Using Amazon Care

Your Care Team* can assess COVID-19 related symptoms, answer questions you have, and provide information about testing options. If you have an illness or injury unrelated to COVID-19 symptoms, we are certainly here for you as well. Just use the Amazon Care app to connect with your Care Team via chat or video.

* Only available in select locations.

What is the cost to use Amazon Care?

Currently, there is no cost to enroll in Amazon Care.

You can connect with a nurse via chat or video for free 7 days a week, 365 days a year. It’s $10 to connect via video with a nurse practitioner or doctor and $25 if you decide to have a mobile nurse visit you in-person. There are no fees for COVID-19 tests.

COVID-19 Testing

As COVID-19 evolves, so do our testing options to give you the choice you need, when you need it. Testing is available to all enrolled members of Amazon Care.

What COVID-19 testing options are available?

Seattle onsite testing: You can schedule a drive through appointment in Seattle, where a swab test will be collected and results can be expected in 24-48 hours. There are no costs associated with this test.  

At-home testing:  There are two options for at-home testing.  

  1. In-person home visits:  You can schedule an Amazon Care nurse to visit your home to collect a swab test. Results are typically returned within 24 hours. The test is free, but the in-home service fee is $25.  
  2. Mail-in test:  Or you can choose to have a test sent to your home and return it via mail.  Timing for results depends on when the lab receives the test, results could take up to 6 days.  There are no costs associated with this test.  

Just use the Amazon Care app to connect with your Care Team via chat or video and choose the option that is right for you.  

What days and times are onsite testing available?

Monday – Friday, 12:00PM PT – 6:00PM PT

Saturday – Sunday, 12:30PM PT – 3:30PM PT

All times subject to change.

What is the location for onsite testing?

The location for testing will be shared with you when you connect with your Care Team via chat or video on the Amazon Care app to schedule an appointment.

I’ve been vaccinated. Could I still need a test?

Yes, there are instances when vaccinated people may still want or need a COVID-19 test, like if symptoms arise or to prepare for travel. Connect with a nurse via the Amazon Care app to help determine what you need.

I think I have a cold. Should I get a COVID-19 test?

As we enter cold and flu season, many people may be wondering if they have a regular cold or if it’s something more. Connect with a nurse via the app for help decoding your symptoms.

Can my whole family get tested for COVID-19?

If your family members are enrolled in Amazon Care they are eligible for COVID-19 testing. Please notify your clinician that you would like to schedule a family appointment during your visit.

What are the symptoms of COVID-19?

COVID-19 symptoms, according to CDC guidance, include:

  • Cough
  • Shortness of breath or difficulty breathing
  • Fever or chills
  • Fatigue
  • Muscle or body aches
  • Headache
  • Sore throat
  • New loss of taste or smell
  • Congestion or runny nose
  • Nausea or vomiting
  • Diarrhea

You should seek a viral test if you are exhibiting COVID-19 symptoms.

What safety measures do Amazon Care mobile nurses take for in-person visits?

If you are in need of in-person care, your mobile nurse will call you prior to your visit to discuss ways to minimize exposure. Your mobile nurse will arrive with personal protective equipment (PPE) including gloves and a facemask. They will also bring a facemask for you. During the visit, your mobile nurse will maintain 6-feet of social distance whenever possible.

If you have loved ones at home, we ask that you please keep them away from the care area to limit exposure. If the visit is for a child, we ask that one parent, not two, be present.

Can I be tested more than once for COVID-19?

There is currently no recommendation for repetitive COVID-19 viral testing of the general public. There may be individual circumstances that would lead to retesting for COVID-19 including, but not limited to, testing negative or seeing worsening symptoms. The PCR test can remain positive for up to three months following infection, so retesting is not recommended within three months of a positive result. It is always best to discuss your individual testing needs with a clinician.

Will Amazon Care notify my employer of my COVID-19 test results?

No. Your test results will not be shared with your employer.

Have more questions? We’re here for you. Reach out to us at help@amazon.care.

COVID-19 resources we trust

There are a lot of conversations taking place about COVID-19. We recommend paying attention to the following sources for information. These sites have up to date and evidence-based resources about COVID-19:

Amazon Care logo

If you are an Amazon employee you can find the latest information on COVID-19 on Inside Amazon. To stay up to date on how Amazon is supporting employees and the community related to COVID-19 visit the Day One blog.

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Care Team available for virtual care or questions 7 days a week through the app*
Make appointments in advance - around your schedule
In-person follow-up care when you need it

* Only available in select locations.