COVID-19
(2019 Novel Coronavirus)

With so much information out there around COVID-19 we've compiled the information and resources we trust for you.

This Illustration, ©2020 Centers for Disease Control and Prevention

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How to stay healthy

The best way to stay healthy is to avoid being exposed to the COVID-19 virus.

According to the Centers for Disease Control (CDC), COVID-19 can spread between people who are in close contact with one another (within about 6 feet), through respiratory droplets produced when an infected person coughs or sneezes, and by touching eyes, nose, or mouth with hands that have the virus on them. In order to protect yourself and your loved ones, the CDC recommends the following:

Wash your hands well with soap and water and avoid touching your face.

Avoid close contact with people who are sick and practice social distancing.

Cover your mouth with a face covering. Guidance on face coverings can be found here.

Get a COVID-19 vaccine as soon as you can.

Test to prevent spread to others.

How we can help

If you think you might have symptoms of COVID-19

The Centers for Disease Control (CDC) recommends: checking symptoms with Coronavirus Self-Checker, isolating and getting tested.

If you are experiencing symptoms of COVID-19 you can start a chat or video visit with Amazon Care through the app on your mobile phone.

If you believe you are at high risk for infection

It is especially important to seek care if you are at higher risk of serious infection and are experiencing symptoms related to COVID-19. According to the CDC, your risk for a serious infection may be increased if you are age 65 years or over, live in a nursing home or long-term health facility, or have an underlying medical condition including diabetes, heart, or lung disease.

Using Amazon Care

Our clinicians can assess COVID-19 related symptoms, answer questions you have, and provide information about testing options. If you have an illness or injury unrelated to COVID-19 symptoms, we are certainly here for you as well. Just use the Amazon Care app to connect with us via chat or video.

What is the cost to use Amazon Care?

Currently, there is no cost to you to enroll in Amazon Care. 

You can connect with a nurse via chat or video for free 7 days a week, 365 days a year. The cost to connect with a nurse practitioner or doctor via video, have a mobile nurse visit you in-person (in select locations), and for other services (such as prescriptions and lab tests) will depend on your health plan. If you have questions about the cost for services, please contact our customer service at help@amazon.care. If you have questions about your health plan, please contact your insurer directly.

COVID-19 Testing

As COVID-19 evolves, so do our testing options to give you the choice you need, when you need it. Testing is available to all enrolled members of Amazon Care.

What COVID-19 testing options are available?

Amazon Care offers the reverse transcription polymerase chain reaction (RT-PCR) test. RT-PCR is a type of viral diagnostic test for SARS-CoV-2, the virus that causes COVID-19. The results of a RT-PCR test are reliable for people with and without symptoms.

Drive-through testing (Seattle only): You can schedule a drive through appointment in Seattle, where a nasal swab PCR test will be collected. Results are typically available within 24-72 hours. Our hours are Monday – Friday, 12PM – 6PM PT, and Saturday – Sunday, 12:30PM – 3:30PM PT.*

At-home testing (Outside of Seattle only)
You can schedule an Amazon Care nurse to visit you at home to collect a nasal swab PCR test. Results are typically available within 48 to 72 hours. The test is free, but the in-home service fee varies depending on your health plan. Check service availability by zip code CDC website.

To find other COVID-19 testing options near you, visit your state's health departments website. Residential households in the U.S. can also order one set of 4 free at-home rapid antigen tests from USPS.com.

My school/daycare/work is requiring a negative test before I can return. What are my options?

If a negative COVID-19 test is required because you (or your child) previously tested positive for COVID-19, the CDC advises that you should use an antigen test. If a negative COVID-19 test is required for another reason (e.g., you were exposed to someone with COVID-19, you recently traveled), check with your school/daycare/work to see if they require a certain type of test, such as a PCR test.

Amazon Care offers the reverse transcription polymerase chain reaction (RT-PCR) test. See Amazon Care's COVID-19 testing options for more information.

If you need help assessing COVID-19 symptoms or getting more information about testing options in your area, use the Amazon Care app to connect with one of our clinicians via chat or video.

Can you get COVID-19 twice?

Yes, you can get COVID-19 twice. Getting COVID-19 produces some temporary natural immunity, but a study that shows that unvaccinated people are 2.34 times more likely to be reinfected with COVID-19 than those who are fully vaccinated. That’s why it’s important to get your vaccine, even if you have recovered from COVID-19. Stay on the lookout for any COVID-19 symptoms and get tested right away if you spot some.

I’ve been vaccinated. Could I still need a test?

Yes, there are instances when vaccinated people may still want or need a COVID-19 test, like if symptoms arise, close contact with someone with COVID-19, or to prepare for travel. Connect with a nurse via the Amazon Care app to help determine what you need.

I think I have a cold. Should I get a COVID-19 test?

During cold and flu season, many people may be wondering if they have a regular cold or if it’s something more. Connect with a nurse via the app for help decoding your symptoms.

More information about the difference between COVID-19 and the flu is provided by the CDC.

Can my whole family get tested for COVID-19?

If your family members are enrolled in Amazon Care they are eligible for COVID-19 testing. Please notify your clinician that you would like to schedule a family appointment during your visit.

What are the symptoms of COVID-19?

COVID-19 symptoms, according to CDC guidance, include:

  • Cough
  • Shortness of breath or difficulty breathing
  • Fever or chills
  • Fatigue
  • Muscle or body aches
  • Headache
  • Sore throat
  • New loss of taste or smell
  • Congestion or runny nose
  • Nausea or vomiting
  • Diarrhea

There is still much to learn about the Omicron variant. Anecdotal reports indicate that the most common symptoms are cough, fatigue, and congestion or runny nose. You should get tested if you are experiencing symptoms of COVID-19.

What safety measures do Amazon Care mobile nurses take for in-person visits?

If you are in need of in-person care, your mobile nurse will call you prior to your visit to discuss ways to minimize exposure. Your mobile nurse will arrive with personal protective equipment (PPE) including gloves and a facemask. They will also bring a facemask for you. During the visit, your mobile nurse will maintain 6-feet of social distance whenever possible.

If you have loved ones at home, we ask that you please keep them away from the care area to limit exposure. If the visit is for a child, we ask that one parent, not two, be present.

Can I be tested more than once for COVID-19?

There is currently no recommendation for repetitive COVID-19 viral testing of the general public. There may be individual circumstances that would lead to retesting for COVID-19 including, but not limited to, testing negative or seeing worsening symptoms. The PCR test can remain positive for up to three months following infection, so retesting is not recommended within three months of a positive result. It is always best to discuss your individual testing needs with a clinician.

Will Amazon Care notify my employer of my COVID-19 test results?

No. Your test results will not be shared with your employer.

I tested positive, do I need a negative result before returning to my normal activities?

Once you have completed your isolation period (see the CDC’s latest recommendations), a test is not required before returning to your normal activities as some people may remain positive long beyond the period of expected infectiousness. You should be feeling well and without fever for at least 24 hours before returning to your normal activities. However, if you would like to test, the CDC advises that the best approach is to use a “rapid” antigen test. Regardless of the test result, you should wear a well-fitting mask for 10 days following the onset of your symptoms.

Can I use Amazon Care for testing prior to travel?

Patients who reside in the Seattle area can use Amazon Care’s drive-through testing site for COVID-19 testing prior to travel. Currently, patients who need COVID-19 testing for travel purposes may schedule one appointment at a time, up to 7 days in advance. Test results are typically received within 24-72 hours.

As travel requirements continue to evolve, check the CDC website for the most up to date testing information. To find other COVID-19 testing options near you, visit your state's health department website.

What type of test does Amazon Care offer?

Amazon Care offers the reverse transcription polymerase chain reaction (RT-PCR) test. RT-PCR is a type of viral diagnostic test for SARS-CoV-2, the virus that causes COVID-19. The results of a RT-PCR test are reliable for people with and without symptoms. For more information about the types of COVID-19 tests, visit the CDC website.

I received a positive result on a “rapid” antigen test at home. Do I need a PCR test to confirm?

A positive “rapid” antigen test indicates that antigen from the COVID-19 virus was detected and you are presumed to be infected. Based on certain circumstances, your healthcare provider may recommend a PCR test to confirm the result of the antigen test.

I have been notified of an exposure. Do I need to get tested?

If you have been in close contact with someone who has COVID-19, you should be tested, even if you do not have symptoms of COVID-19. You are not considered to have been in close contact with someone if that person is:

  • Asymptomatic and your encounter was greater than 2 days before they received a positive COVID-19 test result; or
  • Symptomatic and your encounter was greater than 2 days before they started experiencing symptoms of COVID-19.

For example, your friend tested positive today and you saw them 3 days ago. If your friend is currently asymptomatic, you do not need to get tested as this was not an exposure. If your friend is symptomatic and started showing symptoms yesterday, you are considered to have been in close contact and should get tested for COVID-19.

Can I use Amazon Care for testing after travel?

Patients who reside in the Seattle area can use Amazon Care's drive-through site for COVID-19 testing, following international travel. The CDC recommends testing 3-5 days after travel. The CDC also recommends that you self-monitor for COVID-19 symptoms and that you follow all state and local recommendations or requirements after you return.

Have more questions? We’re here for you. Reach out to us at help@amazon.care.

COVID-19 resources we trust

There are a lot of conversations taking place about COVID-19. We recommend paying attention to the following sources for information. These sites have up to date and evidence-based resources about COVID-19:

Amazon Care logo

If you are an Amazon employee you can find the latest information on COVID-19 on Inside Amazon. To stay up to date on how Amazon is supporting employees and the community related to COVID-19 visit the Day One blog.

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