A woman receiving an at-home exam while sitting at her kitchen table.

Fast, comprehensive, 24/7 primary and urgent care for your employees and their families

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Ready to transform the way your employees get care?

We know the needs of your employees are changing fast. Amazon Care's new model of medicine meets them where they are.

Help your workforce be healthier and happier

We have a 4.7/5 overall customer satisfaction post-visit, with the majority of visits resolved by virtual care.

Improve employee engagement seamlessly

We will do the heavy lifting to ensure employees know about and use their Amazon Care benefit when they need it.

Maximize your benefits portfolio

We'll connect employees to other benefits you have already invested in.

Virtual and in-person care that meets the needs of your employees and their families

A woman with gray hair looks down at her phone while standing in her bathroom.

Connect with a clinician in seconds, day or night, including weekends and holidays

Our clinical staff includes licensed doctors, nurse practitioners, and registered nurses with a focus on whole person care.

An individual sitting at a table with a member of the Care Team while receiving an at-home exam.

Continuous relationships between employees and clinicians

Unlike other virtual care solutions, employees can continue to see their dedicated clinicians as they make progress on their health goals over time.

A masked female clinician listens to a patient's heart during an at-home visit.

COVID-19 assessment and testing*

We can assess COVID-19 symptoms or questions virtually and offer COVID-19 viral testing in select locations.

A female patient with blond hair speaking with her clinician through the video chat option in the Amazon Care app.

Care Coordination and referrals

We take responsibility for hand-offs across other parts of the employee healthcare journey, making it easy to get the care your employees need.

A clinician with long dark hair in a ponytail, wearing a backpack, walking up the front steps of a home for an at-home healthcare visit.

Healthcare at home*

When employees or their family members need an in-person exam, test or treatment, we’ll dispatch a nurse to their home.

A woman waving to a healthcare professional from her front door as she picks up her hand delivered prescription.

Prescription delivery*

Amazon Care prescribed medications delivered right to your employees' door.

* In select locations

In our patients' words


"Best. Service. Ever. So fast, so caring, proactive, accurate and immediate. This is an amazing service. Thank you!"

"This was the most positive medical experience I have ever had. From quick response, to ease of communication, and excellent help, there is no doubt that I will use Amazon Care again."

"Our call was for something fairly easy but the response rate, care and quick turnaround for an antibiotic was probably the best experience I have ever had re: medical concerns."

Let’s work together to make healthcare easy for your employees and their families

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1 Median wait time for Care Chat: 8s and Virtual Chat: 15s (Oct 2019-Sept 2020)

2 In-person services only available in select metropolitan areas in 2021

3 The Economic Consequences of Millennial Health, 2019


Overall customer satisfaction of amazon care




Likelihood to use the service again

Click to download from the App StoreClick to download from Google Play
Care Team available for virtual care or questions 24/7 through the app
Make appointments in advance - around your schedule
In-person follow-up care when you need it